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Termont Montréal Inc., as a federally-regulated transportation entity under the Canada Transportation Act, is committed to identifying, removing and preventing accessibility barriers in its operations and services. This page is our public hub for the Accessibility Plan, progress reports, and feedback mechanism required by the Accessible Canada Act (S.C. 2019, c. 10) and CTA Accessible Transportation Planning and Reporting Regulations (SOR/2021-243).
Name of organization: Termont Montréal Inc.
Operations: Federally-regulated stevedoring and terminal services at the Port of Montreal, covering container vessel operations, intermodal transfers and yard storage at Sections 52 (Viau) and 68 (Maisonneuve).
Parent organization: Part of the SSA Marine family of companies. Termont aligns with the SSA Marine Canada Accessibility Plan while addressing port-specific operational realities.
Plan period: 2026 – 2028 (3-year publication cycle per SOR/2021-243).
Contact for the accessibility plan: Accessibility Lead, Termont Montréal Inc., 450 rue de Boucherville, Montréal (Qc) H1N 0C6 — ITWebsiteSupport@termont.com · 1-888-796-1596.
Termont’s plan addresses the seven priority areas mandated by section 5 of the Accessible Canada Act. Each area is summarized below; the full Accessibility Plan 2026–2028 contains detailed baselines, barriers identified, planned actions and measurable targets.
Recruitment, retention, accommodation and career progression of persons with disabilities. Includes job-description language review, accessible interview procedures and reasonable-accommodation policy aligned with the Canadian Human Rights Act.
Office, guard-house, training-room and customer-facing-area accessibility at 450 rue de Boucherville. Yard operations and active container-handling zones are restricted-access industrial sites; visitor accessibility focuses on dispatch, reception, washrooms and meeting rooms.
Public-facing website (termont.com) targets WCAG 2.1 Level AA. Driver-facing portals, container-tracking and appointment booking systems are being audited for keyboard navigation, contrast, screen-reader compatibility and form-label correctness.
Written communication, signage, public notices and customer-service interactions. Plain-language standards, multi-language support (EN/FR) and accessible-formats commitment (see section 7).
Accessibility is a criterion in supplier selection where applicable (software licensing, training providers, public-facing-equipment vendors). Standard procurement contracts include an accessibility clause.
Customer-service programs (clerk dispatch, appointment desk, container inquiry) are reviewed for barrier-removal. Driver onboarding and safety briefings include accommodation pathways.
As a terminal operator, Termont’s transportation scope covers the on-site movement of goods and the safe interaction with trucker, rail and vessel crews. Accessibility of guard-house procedures, kiosks and digital appointment processes is included.
Persons with disabilities are consulted in the development, implementation and review of the accessibility plan. Termont’s consultation methods include:
Consultation results inform the priority-area sections above and the next progress report.
We welcome feedback on accessibility barriers and on the implementation of our plan. Feedback may be submitted anonymously. Personal information is collected only with your consent and is protected under the Privacy Act.
Acknowledgement: Termont acknowledges receipt of feedback in the same form it was received (email→email, phone→phone, mail→mail). Anonymous feedback is acknowledged via a public notice posted on this page when applicable.
Retention: Feedback is retained for at least 7 years per the Accessible Canada Regulations.
Termont will provide this plan, progress reports, and any feedback acknowledgement in any of the following accessible formats on request, within the timelines set by the Accessible Canada Regulations:
To request an accessible format, contact us via any of the channels listed in section 4.
Accessibility Lead
Termont Montréal Inc.
450 rue de Boucherville
Montréal (Qc) H1N 0C6, Canada
📧 info@termont.com (cc ITWebsiteSupport@termont.com)
📞 1-888-796-1596 (Mon–Fri, 6am–10pm ET)
Termont Montréal Inc. — A federally-regulated stevedoring company at the Port of Montreal. Page last reviewed 2026-05-15.
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